Volario
Door-to-gate

A seamless airport
door-to-gate journey

Volario Go makes it possible for airports to provide personalised guidance to their passengers for any flight & itinerary

Digital guidance for
the airport journey

The Volario Go platform enables airports to digitise the passenger experience

  • Digital companion for the passenger
  • Personalised to any trip or itinerary
  • Door-to-gate & gate-to-gate
  • Preview & real-time guidance
  • Quick setup

The problem for passengers

The airport journey can be stressful

  • Passengers must access fragmented information from multiple sources
  • Each airport & airline offer a different standard of communication
  • Airport maps & websites offer no personalisation to individual needs
  • Passengers have no visibility into total journey time or transport modes

THE OPPORTUNITY FOR AIRPORTS

A seamless passenger experience directly translates to revenue

By offering passengers an easy web-based digital journey tool, airports can engage their customers pre-travel, provide them with useful information, and drive retail as well as parking and ancillary revenues.

However, building passenger experience applications from the ground-up in-house or with external agencies is a slow & costly process, hence discouraging most airports

 

THE SOLUTION

Meet Volario Go, the digital airport companion

Volario Go provides airports with a plug & play passenger guidance platform

  • Generate a web-based digital twin of your airport
  • Offer travellers a prediction of their journey pre-travel
  • Provide real-time guidance to passengers on the day of travel
  • Monetise the application through affiliates & ancillaries

How it works for passengers

Volario supports passengers throughout their journey

Discover the features from the passengers’ perspective

Itinerary

Select your airport & flights

Users are able to intuitively browse the airport they would like to receive guidance for, and select their departure, arrival, or transfer flights

Transport

Choose your transportation mode

Through the integration with Google Maps, passengers are able to select their start or end location together with their choice of transport mode

Predict

Preview your journey

Passengers receive a prediction of their door-to-gate, gate-to-door, or gate-to-gate journey, including the total trip time as well as a visualisation of their indoor route at the airport

Download

Save your itinerary as a mobile wallet pass

Users are able to download a “journey pass” that stores their itinerary information, allowing them to receive status updates and relevant information on-the-go

Explore

Discover the airports in the journey 

With a seamless functionality to switch between airports, users are able to intuitively explore the retail & service options at the airports on an interactive map, and add these POIs as stops to their indoor routes

The opportunities for airports

Find out how you can benefit from providing a door-to-gate journey for your passengers

Plug & play platform

We have done the heavy lifting so you don’t have to. Simply plug & play into our platform and offer your passengers a seamless experience.

Drive retail revenue

Make it easy for your passengers to discover retail options at the airport relevant to their journey. Promote them retail options that can be relevant.

Generate ancillary revenue

Whether it is fast-track or parking, integrate your services and promote them within the platform. Get a kick-back from 3rd party services.

Customisable

Continuously improve & customise the platform with new functionalities, services, and requests as you go.

GETTING STARTED

Get started with Volario Go in a few easy steps

ACTIVATE

Setup your airport page on Volario Go

Volario Go has a dedicated auto-generated page for every airport. Together with you, we set up the contents and information on the page, as well as verifying the validity of the data.

Our team integrates your APIs including live flight information, security wait times, as well as any other relevant data source that can add value to the passenger journey. All plug & play.

LAUNCH

Offer Volario Go to your passengers

We work together with our airport partners to promote the tool to their passengers, and advise on the right strategy for acquiring users both on-site at the airport, as well as through the airport’s digital channels.

Since it’s a web-based solution, airports can also offer the tool to their business partners (e.g. transportation companies) to link back to the tool and improve the passenger experience across multiple channels.

ANALYSE

Track the usage of the platform for valuable insights

We provide our partners with reports on the usage and performance of the platform by the users.

Our tools give airports a variety of insights ranging from the most frequently used transport method to get to and from the airport, the flights that were most frequently searched, as well as the retail POIs that are in demand.

MANAGE

Update information in real-time

Volario Go provides its partner airports with an airport digital twin management dashboard. The airport operator is able to make changes go the airport map, POIs, and transport methods in real-time.

Upon request, we also provide a service to manage the dashboard and information on behalf of the airport.

SUPPORT

Live support for the platform

Our Partner Success team ensures a smooth rollout and continuity of the platform by providing airports with technical & information support.

We provide a direct hotline support to our partners, as well as offering generous and reliable SLA terms.

EXPAND

Optimise & monetise the platform on-the-go

Volario Go has been built with flexibility and scale in mind. This means that we can add new custom functionalities to the platform that lead to a better experience for the passenger.

Moreover, we can also integrate both airport ancillaries, as well as third party services and affiliates, leading to incremental revenue for the airport.

Provide personalised guidance on Volario today

Reach out to our team for a demonstration and find out how we can help you get started with airport wayfinding.

Get started now